Refund Policy - MP4 Entertainment

Refund Policy

By MP4 Entertainment
Legal Owner: Kevin Blanc
Business Registration Number (BRN): I24010199
Address: 305 rue Centaure, Jardin d’Anna Sunset, Flic en Flac, Mauritius
Email: wearemp4entertainment@gmail.com
Website: www.mp4-entertainment.com

1. General

At MP4 Entertainment, we strive to deliver high-quality promotional and marketing services to our clients.
However, we understand that there may be exceptional situations where you are not entirely satisfied with the service received.
This Refund Policy outlines the conditions under which a refund may be granted.

2. Eligibility for Refunds

Refunds may be issued under the following circumstances:

Service Not Delivered
If the service cannot be delivered for any reason, you will be refunded in full.
Change of Mind
If you decide to cancel your order within 24 hours of purchase, and the promotional campaign has not yet been initiated, you are eligible for a full refund.
Please note that a small processing fee may be deducted to cover transaction costs.

3. Cases Where Refunds Are Not Issued

Refunds will not be granted in the following cases:

Results Not as Expected
MP4 Entertainment provides marketing and promotional services but does not guarantee specific outcomes, such as a particular number of views, followers, or engagement metrics.
No refund will be issued based solely on dissatisfaction with performance once the service has been delivered as described.
Incorrect Information Provided
If the client provides incorrect or incomplete information (e.g. a wrong link, artist name, or details) and the service has already started, a refund will not be issued.
Please double-check all details before confirming your order.
External Platform Changes
We are not responsible for any modifications, removals, or suspensions made by third-party platforms (Spotify, YouTube, SoundCloud, etc.).
Refunds cannot be issued for situations beyond our control.

4. How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

Contact Our Support Team
Send an email to wearemp4entertainment@gmail.com including your order details and a clear explanation of your issue.
Provide Supporting Information
Attach any relevant screenshots, documents, or proof that may assist in evaluating your request.
Review Process
Our team will review your request and respond within 7 business days.
We may request additional information if needed.

5. Refund Approval and Processing

Approval
If your refund is approved, it will be issued back to the original payment method used for the purchase.
Please allow up to 10 business days for the funds to appear on your statement, depending on your bank or payment provider.
Partial Refunds
In certain cases, a partial refund may be granted if a portion of the service was successfully delivered or if the client wishes to cancel only part of their order.

6. Contact Information

For any questions or concerns about this Refund Policy, please contact us at:
📧 wearemp4entertainment@gmail.com

We value your trust and satisfaction, and our support team is always here to assist you with professionalism and transparency.
Thank you for choosing MP4 Entertainment to support your music promotion journey!