{"id":34,"date":"2024-12-18T13:41:55","date_gmt":"2024-12-18T13:41:55","guid":{"rendered":"https:\/\/mp4-entertainment.com\/?page_id=34"},"modified":"2025-11-01T10:22:24","modified_gmt":"2025-11-01T10:22:24","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/mp4-entertainment.com\/fr\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"<p><strong>Refund Policy<\/strong><\/p>\n\n\n\n<p><strong>By MP4 Entertainment<\/strong><br>Legal Owner: <strong>Kevin Blanc<\/strong><br>Business Registration Number (BRN): <strong>I24010199<\/strong><br>Address: <strong>305 rue Centaure, Jardin d&#8217;Anna Sunset, Flic en Flac, Mauritius<\/strong><br>Email: <strong><a>wearemp4entertainment@gmail.com<\/a><\/strong><br>Website: <strong><a href=\"https:\/\/mp4-entertainment.com\/fr\/\">www.mp4-entertainment.com<\/a><\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>1. General<\/strong><\/h2>\n\n\n\n<p>At MP4 Entertainment, we strive to deliver high-quality promotional and marketing services to our clients.<br>However, we understand that there may be exceptional situations where you are not entirely satisfied with the service received.<br>This Refund Policy outlines the conditions under which a refund may be granted.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2. Eligibility for Refunds<\/strong><\/h2>\n\n\n\n<p>Refunds may be issued under the following circumstances:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Service Not Delivered<\/strong><br>If the service cannot be delivered for any reason, you will be refunded in full.<\/li>\n\n\n\n<li><strong>Change of Mind<\/strong><br>If you decide to cancel your order <strong>within 24 hours of purchase<\/strong>, and the promotional campaign has <strong>not yet been initiated<\/strong>, you are eligible for a full refund.<br>Please note that <strong>a small processing fee<\/strong> may be deducted to cover transaction costs.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3. Cases Where Refunds Are Not Issued<\/strong><\/h2>\n\n\n\n<p>Refunds will <strong>not be granted<\/strong> in the following cases:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Results Not as Expected<\/strong><br>MP4 Entertainment provides marketing and promotional services but does <strong>not guarantee specific outcomes<\/strong>, such as a particular number of views, followers, or engagement metrics.<br>No refund will be issued based solely on dissatisfaction with performance once the service has been delivered as described.<\/li>\n\n\n\n<li><strong>Incorrect Information Provided<\/strong><br>If the client provides incorrect or incomplete information (e.g. a wrong link, artist name, or details) and the service has already started, a refund will not be issued.<br>Please double-check all details before confirming your order.<\/li>\n\n\n\n<li><strong>External Platform Changes<\/strong><br>We are not responsible for any modifications, removals, or suspensions made by third-party platforms (Spotify, YouTube, SoundCloud, etc.).<br>Refunds cannot be issued for situations beyond our control.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>4. How to Request a Refund<\/strong><\/h2>\n\n\n\n<p>If you believe you are eligible for a refund, please follow these steps:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Contact Our Support Team<\/strong><br>Send an email to <strong><a>wearemp4entertainment@gmail.com<\/a><\/strong> including your order details and a clear explanation of your issue.<\/li>\n\n\n\n<li><strong>Provide Supporting Information<\/strong><br>Attach any relevant screenshots, documents, or proof that may assist in evaluating your request.<\/li>\n\n\n\n<li><strong>Review Process<\/strong><br>Our team will review your request and respond within <strong>7 business days<\/strong>.<br>We may request additional information if needed.<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>5. Refund Approval and Processing<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Approval<\/strong><br>If your refund is approved, it will be issued back to the <strong>original payment method<\/strong> used for the purchase.<br>Please allow up to <strong>10 business days<\/strong> for the funds to appear on your statement, depending on your bank or payment provider.<\/li>\n\n\n\n<li><strong>Partial Refunds<\/strong><br>In certain cases, a <strong>partial refund<\/strong> may be granted if a portion of the service was successfully delivered or if the client wishes to cancel only part of their order.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>6. Contact Information<\/strong><\/h2>\n\n\n\n<p>For any questions or concerns about this Refund Policy, please contact us at:<br>\ud83d\udce7 <strong><a>wearemp4entertainment@gmail.com<\/a><\/strong><\/p>\n\n\n\n<p>We value your trust and satisfaction, and our support team is always here to assist you with professionalism and transparency.<br>Thank you for choosing <strong>MP4 Entertainment<\/strong> to support your music promotion journey!<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>\u00a9 2025 MP4 Entertainment \u2013 All Rights Reserved.<\/p>","protected":false},"excerpt":{"rendered":"<p>Refund Policy By MP4 EntertainmentLegal Owner: Kevin BlancBusiness Registration Number (BRN): I24010199Address: 305 rue Centaure, Jardin d&#8217;Anna Sunset, Flic en Flac, MauritiusEmail: wearemp4entertainment@gmail.comWebsite: www.mp4-entertainment.com 1. General At MP4 Entertainment, we strive to deliver high-quality promotional and marketing services to our clients.However, we understand that there may be exceptional situations where you are not entirely satisfied [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-34","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund Policy - MP4 Entertainment<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mp4-entertainment.com\/fr\/refund-policy\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund Policy - MP4 Entertainment\" \/>\n<meta property=\"og:description\" content=\"Refund Policy By MP4 EntertainmentLegal Owner: Kevin BlancBusiness Registration Number (BRN): I24010199Address: 305 rue Centaure, Jardin d&#8217;Anna Sunset, Flic en Flac, MauritiusEmail: wearemp4entertainment@gmail.comWebsite: www.mp4-entertainment.com 1. 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